What is Telehealth?

Providing a more accessible approach to your healthcare, our telehealth service is a new way to deliver and facilitate patient care. Rather than attending our clinic, your appointment with our team is conducted via online video.

Telehealth appointments enable our team to provide high quality care if our patients are unable to travel, have a compromised immune system or are NDIS participants.

Is telehealth a good option for everyone?

Telehealth is an excellent alternative for many of our patients. It also works very well when supplemented with an in-clinic approach.

Joining your physiotherapist or exercise physiologist for a telehealth appointment is simple. If you can use google, you can participate in telehealth! During your telehealth appointment, we’ll show you how to use a variety of tools you have at home to achieve the same, if not better in-clinic results.

How does the video consultation work?

Your consultation is conducted over a secure video channel where you can see your therapist, and they can see you. Here, your therapist will assess your range of movement and give you exercises to perform. They’ll carefully watch you performing each exercise and will offer their professional advice and suggestions – just as they would in the clinic.

You might even be surprised by the box of tricks our team have to mimic hands-on therapy. That’s right, we’re very good at replicating the majority of our in-clinic practices, simply and quickly.  Any exercise program that your therapist creates for you is then sent directly to your phone. You can also message your therapist directly if you have any questions.

Is telehealth physiotherapy covered by health funds or other programs?

The threat of COVID-19 has led to rapid changes in the acceptance and use of Telehealth.

A large number of private health insurers are now offering rebates for telehealth consultations – please enquire with your fund for further details. We can also bulk bill under Medicare if you have a Team Care Arrangement (TCA).

Telehealth appointments are also approved for DVA patients and we’re authorised to use telehealth for Workcover Qld and third party insurance patients.  

Accessing our telehealth physiotherapy service is simple

Once you’ve made your appointment with our receptionist, they’ll talk you through the process of getting ready for your telehealth consultation. From here, there are two ways to access our telehealth service.

1. Click on this link. Once you’ve registered your details, you’ll be directed to our virtual waiting room where your therapist will pick up your video call.

2. Download the Physiapp app to your smartphone or tablet. Before your appointment, your therapist will send you an individual access code for you to enter, along with your birth-date. Once entered, you’ll be connected directly with your therapist. Easy!

You can also watch this video for a step-by-step tutorial.

Ready to book your telehealth consultation with our team? 

Meet our team


Michael Gilbert

Principal Physiotherapist & Exercise Physiologist

Michael’s experience includes musculoskeletal, cardiac, orthopedic and respiratory physiotherapy. He has extensive experience in treating hands and upper limbs, post-surgical rehab of shoulders, as well as post-hip and knee surgery treatment. … Read More


Julie Atkin

Senior Physiotherapist

Julie has a wealth of experience in sports physiotherapy, and a special interest in Women’s Health. Julie treats pelvic floor and continence disorders, prolapse, pregnancy and postnatal problems, and exercise in the child-bearing year – all perfectly supplemented by her Pilates experience.… Read More


Maathangi Karunaharan


Maathangi, or “M” as we affectionately call her, has over four years of experience working as a physiotherapist in both private practice and occupational health. … Read More


Emily Nelson


Compassionate and caring, Emily is dedicated to helping people achieve their health goals and improve their quality of life. Taking an evidence-based, problem-solving approach, Emily provides comprehensive assessments and detailed treatment plans for her patients. Treating people with acute injuries, … Read More


Josh Willcocks


Josh is an Accredited Exercise Physiologist and Exercise and Sports Science Australia Member (ESSAM). He will strive to help you to achieve your exercise-related goals using all the knowledge he has gained through his experience as a student, clinician, and sportsman.… Read More


Kerryn Ivers

Exercise Physiologist

With over six years of experience as an exercise physiologist, Kerryn loves helping people to improve their health so they can live their life to the fullest. Whether that be returning to sport, managing a chronic condition or simply being … Read More


Nathan Johnson

Exercise Physiologist

With over four years of experience as an exercise physiologist, Nathan is passionate about helping people achieve their health and fitness goals. Whether you need to get back to work or the sport you love, Nathan provides tailored exercise programs … Read More