Accessing our services is simple

To make an appointment, you can either call our team or book online. You do not need a referral from your GP. We offer in-clinic, telehealth and mobile appointments (for most services).

Please remember to bring any x-rays or scans to your initial visit and arrive a few minutes early for your appointment so we can complete the necessary paperwork.

Have private health insurance?

If you are coming to us privately and have private health insurance, you may be eligible for a rebate. Our HICAPs machine will automatically process your private health contribution, so you’ll only need to cover the gap.

We are a HCF More for Muscles physiotherapy provider. This means you may have a ‘no gap’ initial consultation if you meet the HCF eligibility criteria. We are also a preferred provider for NIB.

Are you an NDIS participant?

As registered NDIS providers, we can treat agency-managed, plan-managed or self-managed participants. To make an appointment with our team, you can call our team or book online. Please let us know that you’re NDIS approved. We’ll also ask you for your registration number and how your fund is being managed.

If you are new to the NDIS, you can check if you’re eligible HERE. If you are eligible, you can then apply to join the NDIS HERE. Once you are registered, please get in contact [link to Contact Page] with our team to make your first appointment.

Do you have an Aged Care Package?

If you have an Aged Care Package we may be able to broker an arrangement with your Home Care provider to provide physiotherapy, hydrotherapy, mobile visits or exercise physiology classes for you. 

If you think this applies to you, please call our reception team with details of your provider (Blue Care, Angels in Aprons, etc)  so that we can begin the process of determining eligibility. 

Are you a WorkCover patient?

If you’re a WorkCover patient, you need to have a current WorkCover medical certificate from your GP, valid for the duration of your treatment. This certificate certifies your injury and requests physiotherapy treatment or exercise physiology services.

Have a DVA referral?

We accept referrals under DVA for both physiotherapy and exercise physiology. You will need a referral from your GP (either a D904 referral or letter) which includes the details of your DVA card and the condition for which you’re being treated.

If you are a white cardholder, you may only be treated for your accepted injury. Also, under DVA regulations, DVA patients do not have to pay pool entry fees for hydrotherapy completed with a therapist.

Before attending a clinically appropriate exercise class, you will need to make an appointment with our team for an individual assessment and treatment plan. Please bring your DVA card along with your referral to your initial appointment. 

**Please note that a bulk-billed appointment includes a half-hour visit only. We recommend you make a 45 minute appointment for your first visit. This ensures we have the time to make sure we have all the relevant information and can safely start your plan.  If you would like a longer visit you’re welcome to pay the normal fee for a private session and the rebate of $52.95 will be reimbursed to your account if you have lodged it with Medicare.

Have a Medicare Team Care Arrangement (TCA) referral from your GP?

If you’ve been referred to us under a Team Care Arrangement (TCA) by your GP, you may be eligible for up to five bulk-billed, Medicare-approved visits per calendar year. Bulk-billed appointments are 20 minutes in duration, and we bulk bill between 8am and 4pm if you have an appropriate referral.

If you choose a longer appointment so that we can give you a more substantive treatment, you have multiple areas, you want an appointment after 4pm, or if you need a longer appointment for Women’s Health or Lymphoedema treatment we do not bulk bill, however you can still use your TCA. In that case we can process a refund for you directly with Medicare for $54.60 once you have settled the account.

Eligibility for a TCA is determined by your GP, after meeting strict guidelines. When booking your appointment, please let us know if you’ve been referred under this scheme. We can discuss your individual situation when you call to make an appointment. We will need your Medicare card details so we can check your eligibility, so please have these handy when you book.

Are you a CTP Third Party Insurance patient?

If you’re visiting us under CTP Third Party Insurance, you will need a referral from your GP outlining all of your injuries. We also need approval from your CTP insurer to treat you, before we can bill them directly. 

If you require immediate treatment and these steps are not in place, you can still begin treatment. However, you will need to pay your accounts privately, then submit them to your insurer for reimbursement (if eligible).

Are you being referred by Injurynet?

All of our physiotherapists are qualified Injurynet providers and can provide rehabilitation care to workers from Aldi, Australia Post, Wesfarmers and Woolworths.

You will need a referral from an Injurynet qualified GP. Please make sure your certificate is up to date at all times while you are being treated.

Still unsure about how you can best access our services? Please get in touch with our team.