Our most popular FAQs
A referral from a doctor is not necessary unless you are seeking physiotherapy under a Team Care Arrangement (TCA), DVA, Workers Compensation or a third party insurance claim.
Our treatment sessions vary, from 20 minutes through to one hour, depending on your individual circumstances and type of referral. We’ll let you know how long your appointment will be when you call to book.
Please bring any relevant medical certificates, paperwork from your doctor, any current x-rays and test results that are relevant to the area we are treating. If you’ll be doing gym work you’ll need a pair of closed-in shoes. Or, if you’re joining us for a hydrotherapy session at the local pool, please wear bathers or a shirt and shorts/tights. For all exercise activities, please bring a bottle of water and a towel.
In general, Medicare does not provide rebates for private physiotherapy sessions. However, in some circumstances, you may be able to access up to five visits under the Enhanced Primary Care (EPC) Program. Speak to your doctor if you believe you may be eligible. We do have limited bulk billing available; our friendly reception team can provide you with more information if you think you may be eligible.
Yes, if you are covered for physiotherapy or exercise physiology. We have a HICAPS machine, so simply bring your health fund card with you and you’ll only need to pay the gap. If you want to check your entitlement, please contact your health insurance provider.
Yes. Making an appointment gives us time to comprehensively assess and treat your condition properly. If you are in a lot of pain, please let our receptionist know and we’ll do our very best to get you in as soon as possible..